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CALL COVID-19 SURVEY RESULTS

 

Over the summer of 2020, CALL conducted a survey regarding community association issues related to COVID-19. We wanted to hear directly from board members, community managers, and owners about their experiences and sentiments regarding how the pandemic affected their communities.

We received an overwhelming response and are excited to share the results with you. Thanks to all of you who participated and please continue to stay safe.

Which of the following describes your community?

  •   Condominium (49%)
  •   HOA (49%)
  •   Mobile Home Park (1%)
  •   Timeshare (1%)
  •   Cooperative (0%)

Where are you located?

  •   Southeast Florida (42%)
  •   Southwest Florida (37%)
  •   Central Florida (15%)
  •   Northern Florida (6%)

Do you live in a “55 and Over” community?

  •   No (77%)
  •   Yes (23%)

Did your community close any of your common areas due to COVID-19?

  •   Pool (32%)
  •   Clubhouse (29%)
  •   Gym (24%)
  •   Tennis Court (12%)
  •   Don’t know/Not Applicable (3%)
  •   None (0%)

Which COVID-19 protocols did your board put in place?

  •   Heightened cleaning in common areas (28%)
  •   Required facial coverings in common areas (21%)
  •   Restricted Visitor access (20%)
  •   Implemented protocols for package deliveries (10%)
  •   Required out of state owners to quarantine on arrival (10%)
  •   Restricted moving in or out (5%)
  •   None (4%)
  •   Don’t Know/Not Applicable (2%)

If your association restricted access by non-residents, which group of persons was prohibited or restricted?

  •   Non-family members (24%)
  •   Don’t Know/Not Applicable (24%)
  •   Contractors (20%)
  •   Realtors (16%)
  •   Housekeepers (10%)
  •   Family Members (6%)

Was your board threatened with legal action as a result of restricting access to the property or for closing your recreational amenities or keeping same closed?

  •   No (62%)
  •   Don’t Know/Not Applicable (20%)
  •   Yes (18%)

Did your community have an employee or resident test positive for COVID-19?

  •   No (43%)
  •   Yes (37%)
  •   Don’t Know/Not Applicable (20%)

If you selected yes, did your board or manager notify the community after a confirmed infection or exposure became known?

  •   Don’t Know/Not Applicable (56%)
  •   Yes (28%)
  •   No (16%)

Did any residents of your community violate any of the COVID-19 protocols established by your board?

  •   Yes (40%)
  •   No (33%)
  •   Don’t Know/Not Applicable (27%)

Did your board take action to enforce the COVID-19 protocols?

  •   No (36%)
  •   Yes (36%)
  •   Don’t Know/Not Applicable (28%)

How did your board enforce your COVID-19 protocols?

  •   Don’t Know/Not Applicable (46%)
  •   Demand Letter (25%)
  •   Suspension of Use Rights (16%)
  •   Fines (7%)
  •   Mediation (5%)
  •   Emergency Injunction (1%)
  •   Arbitration (0%)

Have your community’s delinquencies in assessments increased during the pandemic?

  •   No (67%)
  •   Don’t Know/Not Applicable (17%)
  •   Yes (16%)

As of July 15, 2020, which of your common areas are still closed?

  •   Clubhouse (50%)
  •   Gym (34%)
  •   Pool (16%)

Has your community canceled board and/or membership meetings?

  •   No (60%)
  •   Yes (37%)
  •   Don’t Know/Not Applicable (3%)

Has your community held board and/or membership meetings electronically?

  •   Yes (74%)
  •   No (24%)
  •   Don’t know/Not Applicable (2%)