Lunch & Learn: Dealing with Difficult People Provider #0000811, Course #9625461, 2 HR/ELE
Presented by Scott P. Kiernan, Esq.
Working with community associations involves interaction with members, association directors, attorneys, accountants, and other service and product providers. For managers. this requires the development of people skills to help them deal with personalities, stresses and demands which arise during the course of everyday operations.
In this course, managers will learn:
• how to tailor problem-solving skills to different personalities and approaches to life
• constructive approaches to handling telephone conversations and in-person confrontations
• the dynamics of interactions having the potential to become adversarial and learn skills necessary to affect behavior and resolve issues in a way that creates satisfaction in the consumer
• specific tips for working with all kinds of challenging people and ways to bring out the best in themselves and others
Sign-in 11:30 a.m.
Lunch will be provided.
This class is complimentary, but seating is limited. Registration is required.